Frequently Asked Questions
Everything you need to know about your next peak performance.
How do I determine the right size for my performance gear?
We provide a comprehensive size guide on each product page. Our sports apparel is designed with a technical fit; if you prefer a looser feel during training, we recommend sizing up.
What is your return policy on worn athletic equipment?
For hygiene and safety reasons, we only accept returns on items in original, unworn condition with tags attached within 30 days of purchase. Defective items are covered under our professional warranty.
Do you offer international shipping for global athletes?
Yes, SATISFY ships worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout. Please note that international orders may be subject to local customs duties.
How should I care for my technical fabrics?
To maintain moisture-wicking properties and elasticity, we recommend machine washing in cold water on a gentle cycle and air drying. Avoid fabric softeners and high-heat drying.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and secure installments via Klarna or Afterpay.